A summer spent abroad at an Indian call center sheds light upon the many people who work in business process outsourcing, a competitive field that promises only the equivalent of around $2/hr.
Training for the job includes “‘culture training,’ in which trainees memorize colloquialisms and state capitals, study clips of Seinfeld and photos of Walmarts, and eat in cafeterias serving paneer burgers and pizza topped with lamb pepperoni.” Read about one American journalist’s experience being outsourced.
